Maria Popovici has over 15 years of experience in customer experience, quality management, and retail banking. Maria started as a Customer Care Representative at Raiffeisen Bank Romania, progressing to roles such as Data Quality Coordinator, Research & Reporting Officer, and Customer Experience Coordinator at Raiffeisen Bank International AG. In these positions, Maria led customer satisfaction studies, managed relationships with market research departments, and contributed to strategic projects for improving service quality. After a tenure at Raiffeisen Bank, Maria served as a Senior Retail Banking Specialist at Addiko Bank AG, coordinating sales development projects and designing incentive schemes. Currently, Maria holds the position of Lead Service Management Consultant at SimCorp. Maria earned a degree in Management from Academia de Studii Economice din București.
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