Mary Joy R. has extensive experience in information technology support, specializing in incident management and helpdesk services. Currently serving as the Lead Information Technology Specialist and Incident Manager at SimCorp since January 2022, Mary Joy is responsible for managing business-critical incidents in the APAC region while ensuring adherence to service level agreements. Previously, at SolarWinds, Mary Joy was an Intermediate Helpdesk Analyst, overseeing a team of Helpdesk Associates and providing second-level support. Additional roles include Service Desk Analyst positions at Computacenter, CSC, and Atos, where responsibilities ranged from first-line support to monitoring customer service requests and training new agents. Mary Joy holds a Bachelor of Science degree in Computer Science from Centro Escolar University.
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