Michael Ledesma is a seasoned technical professional with extensive experience in site reliability engineering and IT support. Currently serving as a Lead Site Reliability Engineer at SimCorp since November 2022, Michael provides technical support for SimCorp Dimension, collaborates with developers to analyze client issues, and implements solutions to enhance client operations. Prior to this role, Michael worked at DXC Technology as an ITO Service Delivery Consultant where responsibilities included managing virtual infrastructure and leading a team of Citrix administrators. Michael's career also includes roles at organizations like Ernst & Young, Booz-Allen, Xerox, and Dell, where expertise in troubleshooting, systems management, and client support was demonstrated. Recognized with multiple awards throughout the career, Michael consistently contributes to improving service delivery and operational efficiency.
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