Lorena Diaz is an experienced professional currently serving as a Scrum Master, Customer Education Specialist, and User Success Manager at Simetrik since January 2022. Responsibilities include managing client accounts, monitoring project roadmaps, and facilitating onboarding processes to enhance user experience and success. Previous experience includes a role as a Commercial Advisor at Banco Pichincha from October 2014 to December 2018, focusing on client acquisition within the National Police and Ministry of Defense, providing guidance, and processing documentation for payroll credit studies. Lorena Diaz holds a degree in Business Administration from Politécnico Grancolombiano, earned between March 2018 and June 2023.
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