Paul Repko has a diverse work experience, starting with their current role as a Product Specialist at SimplePractice since August 2021. In this role, they prioritize and responds to customer inquiries, manages over 100 customer requests per week, and maintains a 97% satisfaction rating. Paul also identifies trends in customer needs to implement effective solutions.
Before that, Paul worked as a Private Tutor at Grade Potential Tutoring from December 2020 to January 2022.
From May 2019 to November 2020, they were a Café Lead at Barnes & Noble, Inc., where they managed a team of 12 baristas, monitored café operations, and coached baristas on customer service skills. Prior to that, they worked as a Barista at Barnes & Noble from November 2018 to May 2019.
Paul also gained experience as an Independent Dasher at DoorDash from September 2018 to October 2020 and as a Logistics Account Executive at Total Quality Logistics from November 2017 to June 2018, where they learned logistics and sales fundamentals, scheduled freight shipments, and tracked shipments for customers.
Furthermore, Paul worked as a Teacher at Teach For America from June 2017 to December 2017, as a Residential Advisor at the University of North Carolina at Chapel Hill from August 2016 to May 2017, and as an ILL Assistant at the UNC Interlibrary Lending Department from August 2013 to May 2016, where they processed library materials and analyzed data.
Paul'swork experience also includes a role as a Customer Service representative at Southeastern Grocers from June 2011 to April 2016.
Paul Repko earned a Bachelor's Degree in Psychology from the University of North Carolina at Chapel Hill between the years 2013 and 2017. In 2020 to 2021, they pursued an Associate's degree in Surgical Technology/Technologist at Central Piedmont Community College. In 2022, Paul completed the Health Coach Certification Program at Health Coach Institute. Additionally, they obtained a certification in "Editing Mastery: How to Edit Writing to Perfection" from LinkedIn in December 2021.
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