Alton do

Alton Do is a seasoned customer support professional with a robust background in client engagement and operational improvement. Currently serving as a Customer Support representative at Simplero since February 2024, responsibilities include executing support processes, enhancing operational efficiencies, and managing client communications regarding product features. Prior experience at Accelo as a Client Support Manager included triaging escalated tickets, maintaining a high satisfaction rating, and training support teams. Alton's career also encompasses roles as a Support Content Writer and Customer Experience Champion at Kamana, along with various customer service positions at Manilla.com, RewardsPay, OfferPal Media, and GameStop. Alton holds Bachelor's degrees in Psychology and Sociology from the University of California, Berkeley, and an Associate's degree in Social Sciences from Ohlone College.