Peter Pembroke

Peter Pembroke has a diverse and extensive work experience spanning over two decades.

Starting in 1996, they worked as the Director of Technical Operations at Shipecommerce, where they managed enterprise technology, system support, and inbound call center operations. Peter also played a role in bridging the gap between clients, sales force, and IT.

In 2003, Peter became the Workforce Manager at Gardener's Supply Company. Here, they managed the call center budget, forecasting, and staffing, as well as served as the primary liaison between the call center and IT.

From 2005 to 2012, Peter worked at Country Home Products in various roles. Peter initially served as a contractor, but later became the Communications & IT Admin, responsible for enterprise telecommunications and Macintosh support. Peter eventually became the Assistant Manager of Call Center Admin & Telecom, leading a team responsible for call center training, payroll, order processing, forecasting, and analytics.

At SAIC in 2013, Peter worked as a Functional Cabling Analyst, collaborating with USCIS and GSA to design low voltage infrastructure for CIS facilities nationwide.

Peter then joined American Meadows, Inc as the Director of Customer Service & Technology. Here, they managed operations, projects, and technology, and led a team of 14 employees responsible for sales, customer service, and order processing.

Building Energy hired Peter in 2015 as a Technical Sales representative, focusing on Solar PV Systems and Cold Climate Heat Pumps. Peter connected with new customers, cultivated relationships, and generated new business.

At OnLogic from 2016 to 2018, Peter served as the Manager of Customer Support, overseeing a team of support engineers, managing the RMA process, and driving continuous improvement within the operations group.

Most recently, Peter worked at simpleroute as a Technical Account Manager and VCIO, providing technical guidance, analyzing client requirements, consulting on solutions, and acting as the point of escalation for customer concerns.

Overall, Peter Pembroke has held positions in management, technology consulting, technical sales, customer service, and operations, showcasing their diverse skill set and adaptability.

Peter Pembroke has a Bachelor of Science (BS) degree in Business from Champlain College. Additionally, they have an Associate of Science (AS) degree in Architectural Engineering from Vermont Technical College. The exact start and end years for both degrees are not specified.