Quintin V. currently serves as the Head of Insights and Contact Center Shared Services at Hollywoodbets, overseeing essential operations such as Quality Assurance, Workforce Management, and Technology Implementation Support since February 2024. Prior experience includes leading workforce transformation projects at Rewardsco and heading Global Workforce Management at Capability BPO, focusing on operational planning and efficiency in contact center settings. Quintin V.'s career also includes significant roles at Telesure Group Services and Discovery Health, where skills in workforce management and IVR change control were honed. Early work experience includes roles at Osiris Trading and FNB South Africa, with foundational skills developed in emergency medical dispatching at Europ Assistance South Africa. Quintin V. is pursuing a Master of Business Administration from the University of Liverpool, complemented by additional qualifications in Six Sigma and emergency medical dispatch.
This person is not in the org chart
This person is not in any teams
This person is not in any offices