Chelsea Thomas is a dedicated professional with extensive experience in customer service and operations management. Currently serving as Customer Loyalty Supervisor at SimpliSafe since January 2023, Chelsea previously held the role of Operations Manager at Paymerang from May 2022 to January 2023. Prior to that, a significant tenure at Wells Fargo from June 2016 to February 2022 included positions such as Customer Success Team Manager, Contact Center Team Manager, Customer Service Team Lead, and Customer Service Banker Coach. Notable achievements include leading a high-performing team recognized nationally for exceptional customer experience and cultivating an environment focused on continuous improvement. Chelsea holds a Bachelor’s Degree in Business Administration and Management from Virginia Commonwealth University, attained in 2015.
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