Edmar Goncalves has extensive experience in customer support and technical supervision, currently serving as the Technical Supervisor for the Innovation Lab at SimpliSafe since June 2021. Prior to this role, Edmar worked at CELLINK as the Global Customer Care and Repairs Manager, where responsibilities included building a customer support infrastructure that improved response times and customer satisfaction. At TempAlert, as a Customer Success Manager, Edmar focused on managing enterprise accounts and fostering strong client relationships while delivering training and identifying growth opportunities. Earlier experience includes leading the User Services Team at LogMeIn, where Edmar provided technical support and exceeded performance goals in customer satisfaction. Edmar holds a Bachelor’s Degree in Environmental Sustainability from Salem State University, earned between 2008 and 2013.
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