Joshua Dillard has extensive experience in customer service and technical support, currently serving as a Technical Support Representative at SimpliSafe since August 2023. Prior to this role, Joshua worked at Petal as a Customer Service Representative from July 2021 to June 2023, focusing on member satisfaction through effective communication. Joshua spent nearly seven years at Capital One as an Advanced Service Coordinator in Small Business Banking, managing customer banking transactions and enhancing the digital experience. Earlier career roles include positions at T-Mobile, where Joshua held various customer service and sales roles, including Trainer for new hires, and at Verizon in a customer service capacity for FIOS. Joshua's educational background includes studies at Coursera, ECPI University, and Monacan High School.
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