Mike E. is a skilled technology and customer experience professional with extensive experience in system administration and project management. Currently serving as a Digital Care System Administrator at SimpliSafe since July 2022, Mike E. administers Sprinklr across digital channels, optimizes workflows, and enhances customer support features for over 300 agents and 1 million customers. Previously, at MassMutual from August 2018 to July 2022, Mike E. was a Systems Consultant - Advanced, where responsibilities included leading cloud adoption processes and managing project teams. At Barings from 2013 to August 2018, Mike E. held the position of Associate Director - Infrastructure, successfully leading technology installation projects for office spaces, and earlier worked as a Lead Desktop Support Analyst at MassMutual Financial Group from April 2007 to April 2013.
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