Mark Terifaj

Mark Terifaj is a seasoned professional in implementation consulting and customer success, currently serving as a Senior Implementation Consultant at Simpplr since October 2021, after a promotion from Implementation Consultant. Mark has extensive experience in managing customer projects and aligning content architecture to meet intranet requirements. Prior to Simpplr, Mark held key roles at doxy.me as Lead Enterprise Implementation Specialist and at Benefitfocus as Consultant for Value Added Services Implementation, where responsibilities included designing employee benefits communication strategies. Additional experience includes positions as Customer Success Specialist, Account Manager at State Farm, and a Field Representative at Woodmen of the World. Early career roles involved sales and customer engagement at Verizon Wireless and Chemex Supply Inc. Mark holds a Bachelor's degree in Marketing with a minor in Sociology from Charleston Southern University, complemented by education at Cuyahoga Community College.