Larissa Sena

Larissa Sena possesses extensive experience in customer experience and operational management, starting with a supervisory role at JSL S.A., where efficiency improvements were achieved through innovative processes. At Simpress, Larissa held multiple positions, culminating in a Senior Customer Experience Analyst role that focused on strategic initiatives aimed at enhancing customer satisfaction and fostering a customer-centric culture. Previous roles at Delivery Direto and ConLicitação involved executing satisfaction research and orchestrating corporate events, respectively, leading to notable improvements in customer engagement and event feedback. With a solid educational background including advanced degrees in Artificial Intelligence and Management, Larissa is well-equipped to drive impactful customer success strategies.