Karl Dean

Customer Service Representative

Karl Dean is an experienced professional in customer service and implementation consulting within the technology sector. Currently serving as a Customer Service Representative at Simpro Software since February 2024, Karl focuses on addressing customer queries and troubleshooting product issues. Previous roles include working as a Consultant at Phase 3, where responsibilities involved leading client meetings and advising on configuration options, and as an Implementation Consultant at BDO Eaton Square, where Karl delivered implementation services for Sage People, managed system integrations, and supported client training. Karl’s earlier experience includes positions as an Applications Analyst at Foster + Partners and a Customer Support Executive at Sage, with a strong background in IT support and systems management starting from earlier roles at Prodec Networks and Fujitsu. Karl holds a BTEC Level 3 IT Extended Diploma from Reading College.

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