Pooja Sharma is a seasoned professional in Customer Success with over a decade of experience in the SaaS and AI sectors. Currently serving as the Principal Customer Success Manager at Simpro Software, Pooja previously held various leadership roles at LivePerson, where Pooja guided APAC brands through significant digital and contact center transformations. Pooja's expertise encompasses customer advocacy, process improvement, and fostering loyalty, which has consistently driven exceptional outcomes for clients. Pooja earned a Master of Computer Applications from YMCA Faridabad, cementing a solid foundation in technology management.
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