Sarah Downs has over 25 years of experience in retail and customer service, currently serving as a Customer Success Manager at simPRO Software since July 2019. Previously, Sarah held various roles at Freedom Furniture, including Store Manager and State Visual Merchandising Manager, where responsibilities encompassed delivering exceptional customer experiences and managing the visual presentation of multiple stores. Earlier career stages at IKEA Australia and IKEA U.K. involved positions such as Deco Manager and Showroom Decorator, further emphasizing expertise in visual merchandising and customer engagement.
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