Zhai O'Neill

Zhai O'Neill is a seasoned professional with extensive experience in customer success and account management. Currently serving as the AU Customer Success Team Leader and Account Manager at Simpro Software since August 2017, Zhai has a proven track record in enhancing customer satisfaction and building strong client relationships. Prior roles include Claims Consultant at Auto & General Services, where Zhai managed motor vehicle claims, and various positions at Forwardslash, focusing on customer service and communication in a multimedia environment. Zhai's career began in the hospitality sector as Senior Floor Manager at a prestigious fine dining restaurant in South Africa and included a supervisory role at Peppers Salt Resort & Spa. Zhai holds a Diploma in Project Management from TAFE NSW, a Bachelor of Arts from The University of Queensland, and a High School Certificate from Elanora State High School.