Carla B. is a Conversational Design Analyst at Sinch since April 2023, focused on creating conversational flows for national and international projects, curating chatbots, and conducting quality tests. Previously, at ZENVIA from October 2021 to April 2023, Carla specialized as a UX Writer, enhancing chatbot conversations to align with brand voice and ensuring adherence to UX writing best practices while presenting solutions to stakeholders. Carla's background includes a role as a librarian at Museu de Arte de São Paulo, managing bibliographic collections and overseeing internships, along with experience in cataloging and research support at Instituto Moreira Salles. Education includes a postgraduate specialization in User Experience from Universidade Anhembi Morumbi and a Bachelor's in Library Science from USP.
This person is not in any teams
This person is not in any offices