Heidi Guetlein

Heidi Guetlein is a seasoned professional in the telecommunications and technical operations sector, currently serving as the Senior Director of Voice Customer Support at Sinch since March 2022. Prior roles include Director of Product and Service Operations at Sinch, Supportability Engineering Manager at Twilio, and Director of Technical Operations at Teliax, Inc. Heidi has also held senior positions in network operations and engineering across various companies, including Voyant, Inteliquent, Onvoy, ANI Networks, Peerless Network, IntelePeer, and Level3 Communications. With a Bachelor of Science in Engineering from Colorado School of Mines and a Master of Science in Computer and Information Sciences from Regis University, Heidi is known for expertise in operational integration, customer support, and network resource optimization.