Isaac V. currently serves as a Customer Service Analyst L2 at Sinch, where the focus is on providing advanced support for SMS and WhatsApp messaging services, catering to both national and international customers since May 2019. Prior experience includes roles such as Technical Support Specialist at IBM and infrastructure analyst as well as Senior Infrastructure Technician at Ativa TS. Previous positions also encompass an Analyst at Sonda IT and a Support Analyst at Premier IT Global Services, concentrating on the continuity of infrastructure and telecommunication assets, and managing incidents and service requests. Isaac V. began professional experience as an intern at Dental Prev Industria e Comercial, offering user support and maintaining hardware and network systems.
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