Rafaela Lopes is an experienced Project Owner at Sinch since June 2022, specializing in the development and maintenance of WhatsApp chatbots for Globo, overseeing scope, cost, quality, and risk management. Previously, Rafaela held the position of Scrum Master at SONDA, where the effective application of the SCRUM framework and project leadership was ensured. As an IT Project Analyst at G4F Soluções Corporativas, contributions were made to agile project management, including overseeing SCRUM ceremonies and documenting project statuses. Rafaela also worked as a Project Analyst/PMO at Mirante Tecnologia, facilitating project meetings and monitoring project progress. Academic achievements include a postgraduate degree in Project Management from Senac DF, a bachelor's degree in Systems Analysis and Development from UDF Centro Universitário, and a bachelor's degree in Applied Foreign Languages from the University of Brasília.
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