Patsy Stier is an experienced professional currently serving as a Partner Performance Manager at Optus since July 2012, where responsibilities include managing BPO partner sites in the Philippines and overseeing significant change management to enhance customer service support. Previously, as Transformation Site Lead, Patsy successfully launched a new 170 FTE Call Centre in Clark, developing essential governance structures throughout the transition process. Additional roles at SingTel Optus Pty Ltd from 1998 to 2012 included Manager Mobile Tier 1 Service and Retention Centre Manager, showcasing a strong background in customer service and operational management. Patsy completed education at New England Girls School.
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