Ivan Dimit is a Service Lifecycle Manager at Singular, specializing in service management and operational excellence with over 7 years of experience in CaaS and SaaS environments. They previously held roles as a Technical Services Manager and CX Supervisor at KORE and KORE Wireless, where they focused on enhancing customer satisfaction and ensuring service reliability. Ivan's background includes leading global teams, managing critical incidents, and driving continuous improvement initiatives. Their expertise lies in aligning technical operations with business goals while fostering collaborative, high-performing teams.
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