Julia Richardson

Julia Richardson is a seasoned Senior Management Consultant at Davies' Consulting Division, specializing in Customer Experience transformation across various industries since September 2019. With a strong background in digital strategy and operational assessments, Julia has effectively enhanced customer journey mapping, experience design, and change management for multiple businesses. Previous roles include positions at BNP Paribas, Avon, Barclays, The Open University, N-Power, NFU Mutual, AXA UK, Standard Life, and Bank of America, where Julia successfully managed brand strategies, digital marketing, and customer engagement initiatives. A graduate of the University of Greenwich with a degree in Business Studies and Marketing, Julia has consistently delivered significant improvements in customer satisfaction and operational efficiency throughout a diverse career.