Michael Ross is a Senior Analytics Consultant at Davies Group, specializing in delivering data analysis and business intelligence solutions for the telecommunications and insurance sectors. They have extensive experience as a Customer Insights Analyst at Sky, where they utilized speech and customer interaction data to drive service improvements. Michael's prior roles include Business Change Analyst and Telephony/Digital Customer Support Agent at Sky, as well as a Junior UX Analyst at Sopra Steria. They hold a Bachelor of Science (Honours) degree from The Open University and a Bachelor of Design from Edinburgh Napier University.
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