Shabnam is a German language expert who currently works as a Chat Advisor and Operations Representative at Concentrix, where they respond to customer inquiries in German and troubleshoot issues to ensure customer satisfaction. Additionally, they serve as a Customer Service Representative at Concentrix Limited, aiming to maintain a high level of customer satisfaction. Shabnam is pursuing a B1 German degree at Goethe Institut Indien and holds a Bachelor of Arts in German from Shyama Prasad Mukherji College for Women.
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