Almerce Rivera is a skilled System Administrator and Scrum Master with extensive experience at SITA. Since March 2011, Almerce has utilized Agile methodologies and the Scrum framework to lead a team of over five individuals, employing tools such as Azure DevOps and Kanban boards to track project progress. A background in Internal IT Support and Customer Service at SITA from 2004 to June 2011 included proactive server monitoring and incident management within a Windows environment. Almerce holds a Professional Development Certification in Business Analysis from McGill University School of Continuing Studies and a degree in Computer Technology from Vanier College.
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