Dewar Smith is an experienced Business Analyst at SITA SOC (Ltd) since April 2016, where responsibilities include assisting Government departments with internal and citizen-facing services through requirements gathering, process redesign, user experience creation, and stakeholder engagement in application development. Dewar also has a diverse background in technical support roles, having worked as a Field Engineer and Support Engineer at SITA, as well as a Support Engineer for Orange Business Services. Earlier experience includes serving as a System Administrator at the University of the Western Cape and an Academic Tutor in JAVA programming. Dewar holds a Bachelor of Science degree in Computer Science from the University of the Western Cape and several certifications in Business Analysis, IT Service Management, and Critical Thinking.
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