Liam M. is an experienced operations and support manager with a diverse background in customer service and project management across various industries. Notable roles include serving as Contact Center Operations Manager at TransPerfect, where Liam led European contact center services, and Operations Manager at CloudBlue, spearheading the establishment of teams for managed services. Additionally, at Roche, Liam designed professional services for digital assets within the Integrated Diabetes Management Strategy and contributed to the Customer Experience Capability Team. Liam's tenure at Oracle as a Product Support Manager, alongside previous experience in training project management at ACS and operations management at ODIGEO, showcases a strong commitment to enhancing customer experience and operational efficiency. Currently, Liam is a Senior Manager for Customer Experience & Continuous Improvement at SITA, continuing to drive strategic initiatives in customer service.
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