Ming Yang is a Senior Technical Writer at SITA, where they leverage almost 10 years of experience in technical writing and software engineering to create structured and user-focused documentation. Since 2023, Ming has collaborated with product owners and cross-functional teams to enhance the usability and compliance of technical content, applying AI and data analytics principles to improve documentation workflows. Previously, from 2020 to 2023, they continued to refine their expertise in technical writing at SITA, developing user guides and process documentation. Ming holds a First Class Honours BSc in Computing, Computer Services Management from Letterkenny Institute of Technology, where they studied from 2012 to 2016.
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