Simone Mai is an experienced hospitality and aviation professional with a diverse background in customer service, training, and operations management. Early career roles included Receptionist at Hotel Jagdschloss Niederwald and Reservation Assistant at HRS - The Hotel Portal, where Simone excelled in guest relations and booking management. Significant experience as Duty Manager and Deputy Country Station Manager at Austrian Airlines involved overseeing ground handling activities and ensuring operational efficiency. A dedicated Training Officer at Menzies Aviation and Jardine Airport Services Australia, Simone developed and implemented training programs tailored to employee needs. Currently, Simone serves as Airline Engagement Manager at SITA, leveraging extensive industry knowledge. Educational achievements include a Lead Auditor in Quality Management Systems and a Diploma of Training and Assessment.
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