Michael Replogle is the Senior Vice President of Contact Center Advisory Services at Site Selection Group and has over 38 years of experience in contact center operations and consulting. Previously, Michael held leadership roles at organizations such as JP Morgan Chase, USAA, and Regus, where they managed large teams and optimized operational efficiencies across various industries. As a principal consultant at Replogle Consulting Services, Michael focused on providing strategic staffing and management solutions. They are dedicated to improving contact center performance through effective leadership, process optimization, and leveraging technology.
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