Minerva L. is currently the Director of User Services at Site Tech Services, where they oversee operations and ensure high-quality support. They previously held various technical roles, including Help Desk Specialist and Help Desk Supervisor, at Site Tech Services and helped enhance customer satisfaction through efficient IT support at the University of Tampa. Minerva gained valuable experience as a Research Intern in HIV/AIDS compliance and worked in multiple capacities within IT, including as a Helpdesk Analyst and Student Assistant Supervisor. They earned a Bachelor of Science degree from the University of Tampa in 2017.
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