Ina B.

Ina B. is a seasoned professional with extensive experience in customer service and team management. Currently serving as the General Services Manager at SiteMinder since November 2016, Ina B. leads a team of Customer Solution Consultants, focusing on talent development and skill enhancement. Previous roles at SiteMinder include Service Desk Team Leader and Senior Service Desk Analyst, where responsibilities encompassed coaching, performance management, and service quality improvement. Prior to SiteMinder, Ina B. worked at the Institut für Sprach-, Medien- und Musikwissenschaft as a Student Administration Associate, supporting international students and managing scholarship applications. An education background includes a Master of Arts in Political Science from the University of Bonn and an Executive Master of Business Administration from Quantic School of Business and Technology.