John Erick M. is an experienced professional in training and customer support, with a career spanning over 17 years. Currently serving as a Senior Customer Teams Trainer at SiteMinder since September 2019, John Erick is responsible for training programs including soft skills, product knowledge, and new hire onboarding for teams based in Manila. Previous roles include Senior Customer Teams Trainer at ProSource and various training positions at Ingnius Systems Pvt. Ltd. and Schneider Electric, where John Erick led training for the Pacific team and managed scheduling and personnel allocation. Earlier experiences encompass roles as a Data Encoder, Technical Analyst, IT Technical Engineer, and Outbound Sales Representative across multiple companies, showcasing a diverse skill set in customer care, technical support, and sales. John Erick holds a degree from San Sebastian College, attended from 2003 to 2006.
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