Laura H. is an experienced Customer Onboarding Manager currently overseeing a remote training team at SiteMinder, focusing on delivering exceptional training for high-value customers to enhance conversion and retention while minimizing acquisition costs. With a strong history in customer engagement, Laura previously held the position of Customer Onboarding Manager at The Travel Corporation, where responsibilities included managing daily operations of a Reservations team, improving KPIs, and delivering training programs. Additionally, Laura served as a Sales and Customer Engagement Analyst, monitoring team performance and providing constructive feedback. Earlier experience as a Travel Consultant at STA Travel involved crafting bespoke travel itineraries and building strong client relationships.
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