Nelson L. is an experienced professional with a strong background in customer onboarding and service management. Currently serving as the EMEA Customer Onboarding Manager at SiteMinder since November 2016, Nelson has honed skills in customer engagement and support processes. Prior experience includes a role as Customer Service Team Leader at CNH-Industrial (S-2C s.r.l.) from March 2015 to October 2016. Nelson holds a Master of Business Administration (MBA) in Business Administration and Management from the University of Galway (September 2021 - May 2023) and a Bachelor of Science in Telecommunications Engineering from Universidad Nacional Experimental Politécnica de la Fuerza Armada (September 2004 - May 2009).
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