Prashanth Kumar is a seasoned manager in customer support with over 12 years of experience, proficient in handling diverse customer needs globally. They have advanced from agent-level roles to leadership positions, with experience at notable companies including Firstsource, Concentrix, Microsoft, and Bioclinica. Currently, Prashanth is serving as a Manager in Customer Support Level 2 at Sitero, after previously holding roles such as Senior Business System Analyst and Subject Matter Expert. They have a solid educational background that includes an Associate's Degree in E-Commerce and a Bachelor's in Commerce from Periyar University.
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