Anna Gonzalez

Anna Gonzalez is a seasoned professional in customer success and account management, currently serving as a Digital Customer Success Manager at Sitetracker since June 2023, where responsibilities include developing success plans and driving revenue growth through upsell opportunities. Previously, as a Key Account Manager at Regroup Mass Notification® from September 2021 to June 2023, Anna excelled in managing complex enterprise clients, achieving a remarkable 100% customer retention rate. Anna's experience also includes roles as a Customer Success Manager and Customer Support Manager at MedTrainer, where analytical skills were utilized to enhance client satisfaction and team performance. Earlier in career at Ericsson, Anna led Supplier Relationship Management projects for major North American carriers, ensuring operational excellence. Anna holds a Bachelor's degree in Business Administration and Management from Universidad Autónoma de Querétaro, completed in 2014.