William Rackley is a seasoned customer success professional with a diverse background in technology and telecommunications. Currently serving as a Customer Success Manager at Sitetracker since December 2023, Rackley previously held the role of Strategic Customer Success Manager at Airtable from August 2022 to December 2023. At Dialpad, Rackley advanced from Enterprise Customer Success Manager to Senior Enterprise Customer Success Manager, where recognition as a 2021 President's Club winner was achieved. Earlier experience includes managing telecom clients as a Strategic Account Manager at viiz communications, specializing in telephony network services as an Enterprise Account Executive at Bandwidth.com, and providing insights on big data and analytics as an Account Executive at SAS. Rackley began a career in sales as a Sales Account Manager at Lenovo, following a Bachelor of Science degree in Agricultural Business and Management from North Carolina State University.
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