Anna Soukup is an accomplished professional with extensive experience in quality assurance and customer experience within the hospitality industry. Currently serving as Senior Director of Quality and Customer Experience at SIXT since March 2022, Anna leads global initiatives to ensure premium customer satisfaction while driving business growth. Prior to this role, Anna held various positions at Kempinski Hotels, including Director of Crisis Communication and Loyalty Integration, where leadership in crisis communication and strategic project management was vital. With a solid educational background, including an Executive Master of International Business from the Swiss Hotel Management School and a Bachelor of Business Administration from Hotelschool The Hague, Anna continues to enhance the standards of excellence in customer service and operational efficiency.
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