Fred K.

Fred Kerstad is an experienced professional in customer success management with a background spanning over a decade in various leadership roles. Currently serving as Senior Manager of Customer Success at Skan.ai since April 2023, Fred drives project initiation, meetings, documentation, and acts as an escalation path for implementation projects. Previously, Fred held the position of Director of Customer Success at PPLSI from March 2020 to April 2023, overseeing post-implementation processes and mentoring a team managing over 200 clients in the B2B SaaS space. Fred's earlier roles include Manager of Enterprise Customer Success at Prudential Financial and Senior Technical Account Manager at Amazon Web Services, where substantial revenue growth was achieved. Fred holds a Bachelor's degree in Business Technology from Arizona State University, obtained in 2014.