Nadia B.

Nadia B. is an experienced professional in customer care and management, currently serving as the Head of Customer Care & Moderation at SKEEPERS since February 2022, where responsibilities include leading a team of 30, managing multiple SaaS solutions, and developing self-service strategies. Prior to this, Nadia held roles such as Team Lead Customer Care at Avis Vérifiés - Net Reviews, focusing on customer-centric support and workflow integration within Zendesk. Previous positions include Customer Support Manager at PONANT, where database quality and customer analysis were emphasized, and roles in CRM and E-commerce at SAN MARINA. Nadia's career began with roles in communication and sales, supported by a Master’s degree in project management and digital marketing from EMD Business School.