Miranda Johnson

Miranda Johnson is currently a Customer Support Specialist at Sketch. Miranda has been with the company since June 2020, and in their current role they manage a high volume of reseller quote and purchase requests. Miranda has also assisted customers with switching to newer product offerings, and has seen an increased adoption rate of 15% during their tenure. In addition to their customer support duties, Miranda has also created internal customer templates to increase first time solve rates, and has coordinated support with Customer Success Managers for high value accounts.

Prior to their current role, Miranda was an Account Operations Specialist at Sketch. In this role, they assisted Customer Success Managers by identifying potential Enterprise accounts and helped to secure accounts with 100+ users. Miranda also used consultative techniques to understand customer needs and make strategic referrals to business partners. Miranda is known for their excellent customer service skills, which they use to maximum satisfaction and business success. Miranda answers an average of 50-75 emails per day, addressing customer inquiries, solving problems and providing product information.

Miranda Johnson has a Bachelor’s Degree in Business Administration and Project Management from Walden University. Miranda also has a certification in Mobile App Onboarding 101 from Appcues.

Miranda Johnson reports to Matt Langdon, COO. They work with Carmen Lanza - Project Management, Nuno Rocha - Customer Support, and Laura Palombi - Project Management.