SKGZ helpt bij het oplossen van problemen tussen inwoners en zorgverzekeraars. SKGZ is onafhankelijk en onpartijdig.

SKGZ helpt bij vragen en klachten over de vergoeding van medische behandelingen, de betaling van de verzekeringspremie, het ingaan of beëindigen van de zorgverzekering en de dienstverlening van de zorgverzekeraar.
De Ombudsman Zorgverzekeringen bekijkt eerst of bemiddeling tot een oplossing leidt. Deze bemiddeling is gratis. Slaagt de bemiddeling niet, dan kan de consument de Geschillencommissie Zorgverzekeringen inschakelen. De geschillencommissie brengt een bindend advies uit waar partijen zich aan moeten houden.

SKGZ

Theunis Schaafstra

This department handles complaints and inquiries related to healthcare insurance, ensuring that concerns are addressed and resolved efficiently.

Ombudsman Services

This department focuses on client relationship management and educational initiatives.

Client Engagement

This department focuses on data analysis, business insights, and ensuring compliance with privacy regulations.

Data and Privacy

This department manages and resolves conflicts within the organization through various mediation and arbitration processes.

Dispute Resolution

This department provides strategic direction and oversight for the organization.

Executive Leadership

This department focuses on managing employee relations, recruitment, and policy development.

SKGZ

Org chart

Teams

Ombudsman Services

Client Engagement

Data and Privacy

Dispute Resolution

Executive Leadership

Human Resources

Offices

SKGZ

Org chart

Teams

Ombudsman Services

Client Engagement

Data and Privacy

Dispute Resolution

Executive Leadership

Human Resources

Offices

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