Tim Soneson

Tim Soneson is an experienced professional in customer experience and operations, currently serving as the Director of Customer Experience at Ski.com since January 2023. Prior to this role, Tim held several key positions at Turbine Labs, including Director of Customer Success, where responsibilities included managing post-sale relationships, collaborating with cross-functional teams, and leveraging data to enhance customer value. Tim's earlier experience includes roles such as Growth Operations Lead and Account Operations Manager, where strategic reporting and operational logistics were central. Tim began a career as Head Guide at Expeditions Unlimited Ltd, leading outdoor wilderness trips. Tim holds a Bachelor of Business Administration from Colorado Christian University, graduated in 2009.