Cody Parker is an experienced professional in customer success and support roles, with a strong track record of enhancing client onboarding processes and managing product adoption across various organizations. With experience at KnowBe4, Inc., Cody played a pivotal role in developing a department SOP catalog and managing a multi-million dollar retention pipeline while engaging with Fortune 500 companies. Previous positions at ThreatTrack Security included responsibilities as a Consumer Support Technician, QA Test Engineer, and Enterprise Support Technician, where Cody excelled in problem resolution and ticket management. At Spirion, as a Senior Customer Success Manager, Cody established communication frameworks and contributed to onboarding documentation, ensuring client satisfaction. Currently serving as an Enterprise Customer Success Manager at Skillable, Cody builds strategic partnerships and improves onboarding efficiencies. Cody holds a degree in Technology Development & Management: Project Management, Computer Science from St. Petersburg College.
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