Odige Jules, MCP

Technical Support Engineer Tier 3 / System Support Analyst at Skillable

Odige Jules, MCP has a diverse work experience spanning over ten years. They have held various positions, starting as an Electrical Assembler at Eaton in 2011. They then transitioned to the role of Senior Technician at Flowers Bakery Distributors Inc in 2015, where they conducted inspections and maintenance on equipment. From 2017 to 2019, they worked as a Biomedical Technician at Freedom Medical joined US Med-Equip, focusing on the inspection, maintenance, and repair of medical equipment.

In 2019, they joined Florida Cancer Specialists & Research Institute as an IT Technical Support Engineer, providing user support and system administration. They then moved on to FORTA Concrete Fiber in 2020 as an Electronic Engineering Technician, collaborating with the Engineering Manager on various initiatives.

In 2021, Odige Jules took on several roles, including Jr. Network Security Engineer at DataComm Networks, Inc., Engineering Technician at ClicRweight, and Information Technology Technician at Citadel Care Centers. These roles involved responsibilities such as verifying log activity within banking networks, implementing and configuring camera systems, and developing efficient scripts for updating user email addresses.

Their most recent position is as a Technical Support Engineer Tier 3 / System Support Analyst at Skillable, where they provide customer care and administration of cloud services, resolve client incidents and requests, and offer technical support and solutions to customer issues.

Throughout their career, Odige Jules has demonstrated their ability to effectively analyze, troubleshoot, and provide solutions in various technical domains.

Odige Jules, MCP, has a comprehensive education history in the field of information technology and engineering. Odige obtained a Bachelor of Science (BS) degree in Information Technology from Daytona State College, where they studied from 2018 to 2024. Additionally, they earned an Advanced Technical Certificate in Web Systems Software Development from the same institution during the same period.

Prior to their studies at Daytona State College, Odige Jules attended the State College of Florida-Manatee-Sarasota, where they pursued an Associate of Science (AS) degree in Engineering Technology from 2013 to 2015. During this time, they specialized in Electrical and Electronics Engineering, focusing on Alternative Energy. Odige also completed a short course in Engineering Technology Support Specialist in 2014 at the same college.

In addition to their academic qualifications, Odige Jules has pursued various certifications to enhance their skills and knowledge. Odige obtained certifications such as Hadoop HDFS Getting Started, Kubernetes Administrator: Auditing & Customizing Logs, Prometheus And Grafana - Learning Monitoring & Alerting Today, DEVASC: DevNet Overview & Setting up Tools in Linux, Database Fundamentals: Getting Started with SQL, Kubernetes Networking: Advanced Kubernetes Practices, Microsoft Azure Administrator: Subscriptions & AD Tenants, OWASP Top 10: A09:2021-Security Logging & Monitoring Failures, Jenkins, From Zero To Hero: Become a DevOps Jenkins Master, C#, MD-100 Windows 10, and CompTIA Linux+ ce Certification.

Overall, Odige Jules has built a strong educational foundation through their extensive studies and certifications, specializing in information technology, web systems software development, and electrical and electronics engineering.

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Timeline

  • Technical Support Engineer Tier 3 / System Support Analyst

    November, 2021 - present

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