Pavel Milkin

Pavel Milkin has a strong background in IT service delivery and support. Pavel has experience working in various leadership roles, including Head of IT Services and Support at Skillbox and Head of IT Support at Zvuk. In these positions, they led IT support teams, implemented ITIL/ITSM processes, and managed IT service budgets. Pavel also has experience as an IT Service Delivery Manager and IT Account Delivery Manager at DXC Technology, where they were responsible for delivering IT services and managing major accounts. Prior to that, they worked at HP as an IT Service Delivery Manager and IT Service Desk Coordinator. Throughout their career, Pavel has achieved significant accomplishments such as expanding support teams, implementing service monitoring systems, and improving service performance. Pavel is skilled in team management, process improvement, and budget management, and has a strong understanding of IT service delivery and operations.

Pavel Milkin completed their education with a Specialist degree in Complex information security of automated systems from Bauman Moscow State Technical University, which they attended from 2000 to 2006. Following this, they pursued studies in Law at Moscow Pedagogical State University from 2006 to 2009. Additionally, Pavel obtained two certifications: the ITIL 4 Specialist Create, Deliver and Support Certificate from AXELOS Global Best Practice in 2021, and the ITIL 4 Foundation Certificate in IT Service Management in 2020.